Exceptional Service, Exceptional Profit Get Cash For Surveys
Book Description
“Filled with treasure and big ideas, this book will help you become exceptional.” – SETH GODIN
In a tight market, your most powerful growth engine—and your best
protection from competitive inroads—is this: put everything you can into
cultivating true customer loyalty. Loyal customers are less sensitive
to price competition, more forgiving of small glitches, and, ultimately,
become “walking billboards” who will happily promote your brand.
In Exceptional Service, Exceptional Profit,
insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of
providing online and offline customer service so superior it nearly
guarantees loyalty. Their anticipatory customer service approach was
first developed at The Ritz-Carlton as well as at Solomon’s company
Oasis, and has since proven itself in countless companies around the
globe—from luxury giant BVLGARI to value-sensitive auto parts leader
Carquest, and everywhere in between. Now, readers can take the
techniques that minted money for these brands and apply them directly to
their own businesses. As Ken Blanchard writes, “Leonardo and Micah’s
philosophies, rules, and winning examples of service excellence will
make you want to implement their suggestions immediately in your own
organization.”
Filled with detailed,
behind-the-scenes examples, the book unlocks a new level of customer
relationship that leaves your competitors in the dust, your customers
coming back day after day, and your bottom line looking better than it
ever has before.
Exceptional Service, Exceptional Profit Get Cash For Surveys
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization Hardcover – April 7, 2010
Exceptional Service, Exceptional Profit Get Cash For Surveys
